Refund policy

Refund Policy

We want you to be satisfied with your PHILOSOPHIA order. If something isn’t right, we’re here to help.

Return Window

You may request a return or exchange within 30 days of receiving your order.

Eligibility for Returns

To be eligible for a return, your item must:

• Be unused
• Be in its original condition
• Include original packaging (if applicable)

Because PHILOSOPHIA items are made to order, certain items may only qualify for exchanges rather than refunds, depending on the issue.

Non-Returnable Items

• Gift cards
• Digital downloads
• Items marked final sale
• Items returned without contacting support first

Damaged or Incorrect Items

If your item arrives damaged or incorrect, email us within 7 days of delivery with:

• Your order number
• A description of the issue
• A photo of the item

We will replace the item at no cost to you.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Refunds

Once your return is received and inspected, you will be notified.
Approved refunds are issued back to your original payment method within 3–10 business days, depending on your bank or card provider.

How to Start a Return

Email us at cabot@philosophia.design with

• Order number
• Item(s) you want to return or exchange
• Reason for return

We will send you return instructions and next steps.